BYD Warranty Training Material

Modified on Mon, 8 Dec, 2025 at 4:56 PM

1. 市场划分

Ke Wang：Norway, Denmark, Czech Republic, Slovakia, Netherlands, Belgium, Estonia, Austria 北欧，荷比卢，捷克斯洛伐克，波罗的海，奥地利

Matheus Motta Campos：Israel, Turkey, Hungary, Poland, Greece, Croatia, Romania, Austria 以色列+土耳其+CEE+SEE，奥地利

Leonor Zheng：Portugal, Spain 西班牙+葡萄牙

Richard Asamoah：Italy 意大利

Holi Hou：UK, Ireland, Malta, Cyprus 英国、爱尔兰、马耳他、塞浦路斯

Prashanna Naganathan：France 法国

Sonja Koski：Finland 芬兰

Jonathan Galvez：Sweden 瑞典

Rahul Malhotra：Germany 德国（Martin-瑞士需分给Rahul）

Alimardonov Elyor：Central Asia(Uzbekistan, Tajikistan, Kazakhstan, Azerbaijan) 中亚（乌兹别克斯坦，哈萨克斯坦，阿塞拜疆）

2. What it is and how to use it 这是什么以及怎么用

2.1. What is this document?

This document serves as a fundamental guide for the BYD EASD Warranty-DMS (Dealer Management System) operations. It outlines essential workflows, procedures, and system functionalities related to warranty claim management, ensuring that users can efficiently navigate the system and execute tasks with accuracy.

你现在看到的是比亚迪 EASD Warranty-DMS（经销商管理系统）操作的基本指南。它概述了与质保索赔管理相关的基本工作流程、程序和系统功能，确保用户能够高效地浏览系统并准确地执行任务。

2.2. What information can you get from this document?

Users can expect to find comprehensive guidance on:

Ch 2. DMS and DMS account Related 系统基础及账号相关 (Information about Service Digitalization Team, Account application, Account regional permission)

1. User Roles & Responsibilities – Defining key users and their permissions within the system.

2. Warranty Claim Process – Step-by-step instructions for creating, submitting, and managing warranty claims.

3. DMS Functionalities – A detailed breakdown of features for internal colleague, including claim approval, reporting, and DMS issue troubleshooting.

你可以找到以下方面的信息：

系统概述 – 了解DMS的目的和结构。

用户角色和职责 – 定义系统内的关键用户及其权限。

保修索赔流程 – 创建、提交和管理保修索赔的分步说明。

DMS 功能 – 功能的详细细分，包括索赔批准、报告和故障排除。

3. DMS and DMS account Related 系统基础及账号相关

3.1. Information from Service Digitalization Team

Team member and their key responsibility:

Bamboo - Warranty releated function requirements

Richao - Customer relationship related function requirements

Maruf - API

Wayman, Ethan - System account and set up, BUG resolving.

Service Digitalization Wiki

3.2. Account application 账号申请

DCS Account Instruction

The above document is about how to apply for a DCS account. If you have question, please contact Service Digitalization Team

Dealer -DMS website: DMS

L1&L2 account definition：

BYD Emplyoee - DCS website: BYD-DCS

BYD Email portal: partner邮件系统

3.3. Apply the permission for your "Region" 区域性账号权限

When filling out the JotForm, please be sure to select the scope of the responsibility area. Any unselected areas will not be displayed in the claim review list. Additionally, when applying for other positions, please specify the corresponding market you are responsible for to avoid any business disruptions due to permission issues.

在填写JotForm时，请注意选择责任区域的范围。未选择的区域范围将不会展示在索赔但审核列表内。此外在申请其他岗位时，也请注明所负责对应市场，以免因权限问题导致无法开展业务。

If you need to change or access to any permission on DMS, please reach out to DMS team (Ethan Zhang)

若要修改或者开通系统某项权限，请联系DMS系统团队（张天逸）

4. Common warranty procedure 常用业务流程

4.1. Job order and Warranty claim submission procedure 质保索赔提报流程

4.1.1. Job Order Submission Pathways 工单提报路径

4.1.1.1. Create job order 创建工单

In this interface, you can submit warranty job order and repair job order for a single vehicle.

在此界面可单车辆提报索赔工单及维修工单。

4.1.1.2. Batch job order report 批量上传工单

You can submit warranty claims and repair job orders in bulk for multiple vehicles by uploading excel file.

在此界面可多车辆批量提报索赔工单及维修工单。

4.1.1.3. Automatically create pre-approval application and claim(Only applicable for general claim and pre-sales claim) 自动创建预售权单及索赔单（仅适用于一般索赔及售前索赔）

4.1.1.4. Create batch technical campaign job order(Only applicable for technical campaign claim) 批量创建技术项目索赔工单

DMS batch reporting TN claims-0411.pptx

4.1.1.5. Interface job order transfer 接口工单传输

Please consult with Hailin for interface connection bewteen Dealer side and OEM side.

4.1.1.6. Job orders created by compound 堆场创建工单

4.1.2. Types of warranty claims and submission pathway 索赔类型和提交流程

4.1.2.1. General claim 售后索赔

Applicable to vehicles that already been delivered to customer that within the warranty period that meet warranty conditions. General warranty claims can be submitted under this category. This type of claim is applicable exclusively in a dealer workshop scenario.

4.1.2.2. Pre-sales claim 售前索赔

Applicable to vehicles that experience quality issues before being sold. Claims can be submitted if they meet warranty conditions.

In general, dealers can only submit pre-sales claims for their own vehicles. However, in some cases, the vehicle ownership information may be incorrect in DMS. For example, a vehicle might have been sold from Netherlands to a German dealer, but DMS has not yet been updated and still shows the vehicle as belonging to the Netherlands. Under that condition, the German dealer would be unable to submit a pre-sales claim for that vehicle.

Therefore, in order to solve this issue, dealers are also permitted to submit pre-sales claims for vehicles registered to other dealers in DMS if they they can input the complete VIN (Vehicle Identification Number).

4.1.2.3. Technical campaign 技术项目

Applicable to BYD officially issued technical campaign.

4.1.2.4. Goodwill claim 善意索赔

The goodwill compensation is a BYD compensation policy for vehicles beyond the warranty and is an extension and supplement to owners' expectations for the best service. Normally can be provided to the special cases where a customer’s vehicle is beyond the warranty period but experiences a failure due to quality issues. This type of claim is applicable exclusively in a dealer workshop scenario.

4.1.2.5. Spare parts claim 自费购买备件索赔（备件索赔）

Applicable when a customer purchases spare parts at their own expense and encounters quality issues within the warranty period. This type of claim is applicable exclusively in a dealer workshop scenario.

4.1.2.6. New spare parts claim (not yet launched) 新件索赔（待上线）

The new spare parts claim is designed for reporting defective parts and requesting compensation before installation onto the vehicle. This type of claim has not yet gone live in the DMS.

4.1.2.7. Transportation damage Claim

Dealers can only create PDI warranty claim reports for the transportation damage issues found during the PDI procedure. If the dealers do not find any transportation damage quality issues during the PDI process, it is only necessary to create and submit the PDI job order. This job order is to archive the information about the PDI work that has been done. There is no need to create a PDI claim and your PDI claim will not be processed. This type of claim is applicable exclusively in a dealer workshop scenario.

4.1.2.8. Coumpound Warranty Claim & Transportation Damage Claim

This type of claim is applicable exclusively in the compound scenario.

EU VPC Service（Page 14-67）

This guidebook introduces the procedures for generating job orders and warranty claims in compound scenario.

该指南详述了港口场景下生成工单和保修索赔的操作流程。

4.1.2.9. Warranty claim submission procedure 质保索赔提报流程

Warranty policy and DMS Training_20250515.pptx

This guidebook introduces the procedures for generating job orders and warranty claims.

该指南详述了生成工单和保修索赔的操作流程。

4.2. Technical campaign information query and compeletion tracking 技术项目信息查询以及进度跟踪

@赵栋 Alex季度会上你展示的TN manual麻烦link贴一下，感谢

Managed by quality project team (Alex)

If you have question regarding the detail of a technical campaign, affected scope, completion rate, etc. please refer to Alex's team:

Niko Zhao - UK, lreland, Malta, Cyprus, UZ and central Asia

Mireya Chen - ltaly, Spanish, Portugal, France, Greece

Christian Sun - Norway Sweden,Danmark,Finland,lceland, Baltic region

Leslie Tan - CEE region, lsrael, Turkey, Benelux

Helia Han - Germany Switzerland, Austria and others

4.3. Store PDI job order 店端PDI工单（Alex）

If you have question please refer to Alex's team:

VPC Management

Khaqan Ahmed- NL, IT

Eamon Huang- BE

Ezio Yao- BE HU SE SK DK

Ricky Huang- DE ES

PDI Management

Khaqan Ahmed

Eamon Huang

Niko Zhao

EU VPC Service（Page 68-74）

4.4. Spare parts incorrect quantity or quality issues claims procedure 备件缺件或货损处理方法

比亚迪欧洲到货异常处理指导文件BYD European Delivery Exception Handling Guide.docx

4.5. Service campaign process 服务营销活动流程(Bamboo)

4.6. Monthly warranty/goodwill compensation settlement procedure 月度质保+善意索赔结算流程(Lynn)

How to send the invoice for monthly warranty+goodwill settlement 如何正确发送月度质保+善意索赔结算发票 BYD EU Ver.pdf

3.6.1. The main body of the FS invoice header can be manually FS开票抬头主体可手动调整

The main body of the FS invoice header can be manually adjusted- OEM side.pdf

3.6.2. Claim Tax Rate Calculation Logic 索赔税率计算逻辑

Please contact Service Digitalization team to set up the claim tax rate for each dealer(market).

Claim Tax Rate Calculation Logic Adjustment- OEM side.pdf

Claim Tax Rate Calculation Logic Adjustment- Dealer side.pdf

4.7. Warranty spare parts quality analysis return requirement and procedure 索赔件品质回运流程

Dealer Return parts registeration(DMS) training 2023.11.20_V2.pptx

4.8. Warranty part destruction 索赔件销毁

Warranty part destruction- OEM side.pdf

Warranty part destruction- Dealer side.pdf

4.9. Warranty spare parts management requirement and procedure 索赔件管理要求和流程(KE)

4.10. Courtesy vehicle subsidy application requirement and procedure 代步车补贴申请要求和流程

BYD EASD Courtesy Car Policy and Claim Submission Manual 202412.pdf BYD 2024 After-sales Service Quality Support Policy for Authorized Dealers in Europe.pdf EASD After-sales Courtesy Car Policy Adjustment Notice.pdf Courtesy Car Service Confirmation Form (2024 ver.).pdf

4.11. Vehicle Warranty Activation on DMS 车辆质保激活步骤

Click "Service management",then click"Customer information", then click"Vehicle information maintenance"

Click"Import"

Click"Inport template download" ,Note: Whether maintaining information for a single vehicle or multiple vehicles, this template must be used.

Click"Browse" to select the filled template on your computer, the click"Importe".

Click"Yes"

Vehicle warranty activated.

5. Query Basic Parameter 查询基础数据 - How to check:

5.1. Vehicle information(VIN, Delivery date, related dealership) 车辆信息

You can query and download vehicle information from this page. Before querying, you need to:

1. Set the import date to 2020 (this import date refers to the time when the vehicle is first imported into the CRM system, please set it as early as possible)

2. Please do not filter the sales date (the actual determination of whether the vehicle has been sold to the customer and whether after-sales service has been opened is by querying the delivery date)

3. You can set the country to view only the vehicle information in the area you are interested in

If there is no position option in Figure 1, please contact the DMS team to add permissions

您可以从这个页面进行车辆信息查询和下载，在查询前需要：

1. 将import date设置到2020年（这个import date指的是车辆首次被import到CRM系统的时间，请设置的越早越好）

2. 请不要筛选sales date（实际判定车辆是否已经销售至客户、是否已经开启售后服务是通过查询delivery date）

3. 您可以设置国家，以只查看您关心地区的车辆信息

如果没有图一中的岗位选项的话，请联系DMS团队新增权限

5.2. Vehicle delivery date maintain 维护车辆交付日期

5.3. Labor hour information query 工时信息查询

1. In the query interface, you can query labor hours, filter by category, and enter keywords to search.

2. In the maintenance interface, you can download the spreadsheet of the labor hours list for local translation and dealer presentation

Please note: BYD has the right to adjust the labor hours. Please always refer to the system for the most accurate labor hours classification and duration information.

1. 在query界面您可以查询工时，可以用分类进行筛选，可以输入关键词查询。

2. 在maintenance界面您可以下载工时列表的表单到本地进行翻译、经销商宣讲

请注意：比亚迪有权对工时时长进行调整。最准确的工时分类以及时长信息请始终以系统为准。

5.4. Spare parts information query 备件信息查询

This module allows the operator to enquire about all the relevant spare parts information for a given vehicle series.

包括哪些信息？简单列一下

5.5. Vehicle warranty period query 整车质保周期查询

Please note: Please always use the Vehicle warranty period query to check the warranty period for the spare parts on the vehicle. The spare parts warranty period query only refers to the specific warranty period for spare parts purchased by the customer's expense (1 year, unlimited mileage)

By Vehicle warranty period query you can find the vehicle warranty period information (New vehicle warranty, power battery warranty and powertain warranty)

1. In the query interface, you can query warranty terms for each spare parts on your vehicle, filter by category, and enter keywords to search.

2. In the maintenance interface, you can download the spreadsheet of the warranty terms for local translation and dealer presentation

Please note: Please always refer to the ‘Limited Warranty Manual’ for the most accurate vehicle warranty period introduction. If you found any warranty terms missing or incorrect please contact BYD EU Warranty teams(LHD)/BYD UK Warranty team(RHD). Please do not modify or add the information by yourself.

注意：请始终使用Vehicle warranty period query来查询整车质保期，spare parts warranty period query指的是客户自费购买的备件的额外质保期（1年无限里程）

1. 在查询界面，您可以查询车辆各配件的整车质保条款，按类别筛选，输入关键词进行搜索。

2. 在维护界面，您可以下载质保条款电子表格，用于本地翻译和经销商展示

请注意：请始终参考“有限保修手册”以获得最准确的车辆保修期介绍。如果您发现任何保修条款缺失或不正确，请联系比亚迪欧盟保修团队（左驾）/比亚迪英国保修团队（右驾）。请勿自行修改或添加信息。

5.6. Pre-approval list of labor hour and spare parts download 下载预授权工时以及备件列表

5.7. Vehicle with special warranty (For example: Key account customers) 特殊质保车辆

5.8. Spare parts warranty period query 备件质保期查询

For the description of the spare parts warranty, please refer to Chapter III - Spare parts warranty in Document ‘BYD Authorized Dealer Warranty Guide V1.0’.

5.9. For how long I am allowed to submit my warranty claim? 质保提交周期

BYD的提报时间要求：

首次提交：维修完成后的三十天之内

退回后重新上报：退回后的十五天之内

重授权后的重新上报：重授权后的十五天之内

5.10. Query of brand vehicle series and models 车辆车系以及车型信息查询

This module allows the operator to search for information (including model name and code, etc.) on all BYD vehicle series sold in the European market.

5.11. Repair shop information 维修店信息

If there is new repair shops need to be registered or any repair shop information need to be modified, please contact Service engineering department: Tom Ding or Toby Zuo.

如果有新的维修店需要注册或者任何维修店信息需要修改，请联系服务工程部：Tom Ding 或 Toby Zuo。

5.12. Relationship between labor hour and spare parts 工时备件关系

并不是所有备件都有对应的推荐工时，这是由BYD的工时命名规则造成的。请注意，该处列出的仅为推荐关系，不是强制绑定，也不是唯一对应关系。

Not all spare parts have their corresponding recommended labor hours, which is due to BYD's labor hours naming rules.

Please note that the list here is only a recommended relationship, not a mandatory binding, nor a unique corresponding relationship.

5.13. Technical campaign query 技术项目查询

Please refer to the contact list in CH 3.2

5.14. Courtesy car Spare part whitelist 礼宾车补助备件白名单

To enhance the customers’ service experience, when a customer's vehicle encounters a fault that affects its drivability and cannot be repaired on the same day, authorized BYD dealers must provide a courtesy car. This policy aims to protect customer rights and streamline the courtesy car service process and cost management.

BYD will issue a whitelist of spare parts, comprising components that do not significantly impact the vehicle's drivability. For repairs involving parts listed on this whitelist, it will be deemed unnecessary to provide a courtesy vehicle, and BYD will not be responsible for any associated costs related to the provision of a courtesy car.

You can download the whitelist from both DMS and DCS as shown on the above pictures

For the database update, please contact technical support team William Ran

为提升客户的服务体验，当客户的车辆出现影响驾驶性能的故障且无法在当天修复时，比亚迪授权经销商必须提供代步车。此政策旨在保护客户权益，简化代步车服务流程和成本管理。

比亚迪将发布备件白名单，其中包含不会对车辆驾驶性能产生重大影响的部件。对于涉及此白名单中列出的零件的维修，将被视为无需提供代步车，比亚迪将不承担与提供代步车相关的任何费用。

您可以从 DMS 和 DCS 下载白名单，如上图所示。

关于白名单的维护，请联系技术支持团队 William Ran

6. How to perform this operations on DCS 如何在DCS执行

6.1. Claim application form review 如何审批索赔单

1. This module allows you to review the claims in the DMS (you can narrow down the scope of the review by filtering the conditions, for example, only reviewing the claims in the specified markets and specified submission time)

2. Check the claim type, repair date, mileage, vehicle series, VIN, delivery date

Review the repair log to check the fault description, diagnosis procedure and repair measures

3. Check the labor hour and spare parts selection whether it is reasonable to solve the fault, and the total claimed amount

4. Check if there is any other expense (Note: BYD don't accept/reimburese any extra labor hour or diagnosis procedure; All warranty related towing was processed by BYD authorized RSA company, no towing fee will be charged or reimbursed; For all reasonable expense(Oil, consumable, free market spare parts etc.) the invoice is needed to prove the expense; For the price difference, spare parts ordering invoice is needed)

5. Check the attachement whether it meet the requirement as mentioned below. For the special issues(For example, repair related to a service notice, technical campaign, service campaign and per-approval) please refer to the related document on TIS and DMS to confirm the requirement

SN-01-2023-113_Pre-approval and warranty claim instruction.pdf

BYD Authorized Dealer Warranty Guide V1.0.pdf

6. Set Bill type: Importers and NSC should be set to Head office bill type, Dealer+ should be set to Branch bill type

7. Leave the note for the next reviewer (for returned cases, it will be the dealer; for agreed cases, it will be the supplier claim reviewer) Please click "Approve" "Return" or "Reject" to perform the review. If claim is been "Return"/"Reject", the return/reject reason should be selected.

6.2. Re-authorized a agreed/rejected warranty claim 重授权索赔单

This module allows you to perform re-authorization of claims in the DMS under following situtaion:

1. If the claim is already been rejected but BYD agree to re-open it

2. If the claim is already been agreed but BYD need to do further check or if it is an errorous agree, BYD would like to return it back to the dealers

6.3. Query all historical job order 查询并下载历史工单

6.4. Query and download historical warranty claims 查询并下载历史索赔

1. Please set the filter and click query.

2. If you want to download the information and do data analysis, please use "Export" instead of "after-sales data export" or "detail export". In this cases you will get the most complete and accurate data

6.5. Query and review your courtesy car claim 查看代步车索赔

6.6. Query and review your technical goodwill compensation claim 查询技术类善意索赔申请并审批

1. Filter and view the goodwill compensation claims applications

2. Review the repair information, application reasons, and the correctness and sufficiency of supporting materials in the claim application form

3. Set the compensation ratio according to your review result. You need to set the BYD share ratio for labor hours, spare parts, and other expenses separately. If not set, the dealer will only be compensated 0%

4. Set Bill type: Importers and NSC should be set to Head office bill type, Dealer+ should be set to Branch bill type

5. You can view the remaining budget for the area, leave a note for the next reviewer, and click "Approve" "Return" or "Reject" to perform the review

1. 筛选并查看待审核的善意索赔申请

2. 审核善意索赔申请单中的维修信息、申请原因、以及支持性材料的正确性、充分性，并进行审批

3. 依照审批结果设置赔付比例，需要为工时、备件、其他费用分别单独设置BYD承担比例，若没有设置则经销商只会被赔付0%

4. 设置Bill type: 进口商以及NSC设置为Head office bill type, Dealer+设置为Branch bill type

5. 可以查看到该区域剩余的预算量，留下备注以便下一步审核，点击“Approve” "Return"或“Reject”执行审核

6.7. Query and review your economic goodwill compensation claim 查询经济类善意索赔申请并审批

1. Filter and view the goodwill compensation claims applications

2. Review the repair information, application reasons, and the correctness and sufficiency of supporting materials in the claim application form

4. Set Bill type: Importers and NSC should be set to Head office bill type, Dealer+ should be set to Branch bill type

5. You can view the remaining budget for the area, leave a note for the next reviewer, and click "Approve" "Return" or "Reject" to perform the review

1. 筛选并查看待审核的善意索赔申请

2. 审核善意索赔申请单中的维修信息、申请原因、以及支持性材料的正确性、充分性，并进行审批

3. 依照审批结果设置赔付比例，需要为工时、备件、其他费用分别单独设置BYD承担比例，若没有设置则经销商只会被赔付0%

4. 设置Bill type: 进口商以及NSC设置为Head office bill type, Dealer+设置为Branch bill type

5. 可以查看到该区域剩余的预算量，留下备注以便下一步审核，点击“Approve” "Return"或“Reject”执行审核

6.8. Monthly claim settlement information query 查询月度结算记录

可以在这里查看结算记录、结算单状态、明细、比亚迪开具的正式说明以及经销商上传的发票。具体的操作步骤和详细说明见CH3.6

You can view the settlement records, settlement form status, details, official instructions issued by BYD, and invoices uploaded by dealers here. For specific operation steps and detailed instructions, see CH3.6

6.9. Pre-approval repair item query & Pre-approval monitoring spare parts query 预授权工时及预授权备件查询

This module allows the operator to query the DMS for information relating to pre-approval for a specific vehicle model, including associated pre-approval labor codes and spare parts.

If you have any questions about the pre-authorization list, repairs, or labor hours, please contact your technical support engineer

该模块允许你查询DMS中与特定车型预批准相关的信息，包括相关的预批准工时和备件。如果您对预授权清单、维修或工时有任何疑问，请联系您的技术支持工程师。

6.10. Modify the translation 如何修改不准确的翻译

You can type in the key word and query. By click the [modify] within Operation.

7. Frequently asked questions related to system prompt常见系统问题

7.1. Why my warranty claim been rejected

Why my warranty claim was rejected

Claim FAQs Troubleshooting（@龙丽竹 Bamboo这个文档需要有英文版，你用google translate机翻一下也可以，我们会让外国同事新增内容上去）

7.2. Why my dealer see this system prompt? 系统报错含义大全

7.2.1. The OEM has an archive of this vehicle

7.2.2. Each OEM activitycan only create one technical campaign claim form. Please check the data

7.2.3. Missing pre-approval application/Lack of pre-approval number will result in automatic system rejection

If you meet this error when you try to submit a warranty claim, and you choose "yes", your warranty claim will be returned by system automaticlly. Here are some possible reasons:

You don't fill a pre-apporval number in the warranty claim

Literally, the labor hour, material or other expense in your warranty claims asks for a pre-approval number, but you don't even fill one.

Your pre-approval CANNOT cover all labor hours, materials or other expense

For example, there are 3 materials (code: M1, M2, M3) and 2 labor hours (code: L1, L2) in your warranty claim, and three of them (M1, M2, L1) ask for a pre-approval number. In this case, your pre-approval MUST include all of the material M1, M2 and labor hour L1, if any of them is missing in the pre-approval, your warranty claim will be returned automaticlly.

Be careful: In our experience, many dealers think they meet this rule, but they don't, so let's take a look at a real case:

For warranty claim BYDEUXX0001WCN241200074_01, it includes labor hour SC2EL2104010GH1002, and SC2EL2104010GH1002 ask for pre-approval, and the operator do fulfill a pre-approval BYDEUXX0001WWA241200001 to this claim .

This is pre-approval BYDEUXX0001WWA241200001:

Be careful: the labor hour code is SC2EL2104010GH1003, not the same as the one required for warranty claim: SC2EL2104010GH1002

7.2.4. Pre-sales vehicle do not belong to the currently logged-in dealer, and the system does not support the creation of pre-sales repair job orders

This is a vehicle that has not been sold yet, and this pre-sale vehicle does not belong to your market or your dealers base on the information within DMS, the system does not allow your dealer to operate and make warranty claim for it.

Please contact your regional team, sales team or DMS team to correctly maintain the vehicle information.

这是一辆还未被销售的车辆，且该售前车不属于您的市场和经销商，所以系统不允许当前经销商为它进行操作和索赔。请联系您的区域团队、销售团队或DMS团队进行车辆信息正确维护。

7.2.5. No record form OEM for this vehicle is found in after-sales database (Please proceed to create job order if it is pre-sales vehicle) [VIN: XXXXXXXXXXXXXXXX]

This prompt will not prevent you from submitting a claim report. It just reminds you that this is a vehicle is your stock vehicle and not yet been delivered to customer. The system allows you to make a pre-sales warranty claim for its existing quality problems. Please note that the claim type need to be: pre-sales claim.

If the vehicle has already been sold and you think this is an incorrect prompt, please contact your regional team, sales team and DMS team to correctly maintain the vehicle information.

此提示不会阻止您提交索赔报告。它只是提醒您这辆车是您的库存车，尚未交付给客户。系统允许您针对其现有的质量问题提出售前保修索赔。请注意索赔类型需要为：售前索赔。

如果车辆已经售出并且您认为这是错误的提示，请联系您的区域团队、销售团队和DMS团队以正确维护车辆信息。

7.2.6. Repair items is Mandatory for repair job order!

For any type of job order(repair, maintenance, warranty) repair items are always required to be filled. It is actually need to be filled in with work information: what kind of repair operations was been done by the technicians.

对于任何类型的工作订单（维修、维护、保修），始终需要填写维修项目。实际填写的是维修信息：技术人员进行了“什么”维修操作。

7.2.7. Fill in error, please check! (START_TIME,)

Job order creation time is mandatory to be filled. Please note:

Job order creation time = When the repair started

Job order settlement time = When the repair finished

It is nothing related to when you creat the job order on DMS and it must be the actual date that repair happened. Faied to "correctly" report the repair time may result in you failing from the warranty audit and warranty claim been deducted .

工单创建时间是必须填写的。请注意：

工单创建时间 = 维修开始时间

工单结算时间 = 维修完成时间

这与你在 DMS 上创建工单的时间无关，它必须是维修发生的实际日期。未能“正确”报告维修时间可能会导致你无法通过保修审核，并且保修索赔会被扣除。

7.2.8. 系统提示[15432022-00]备件没有里程，如果提交可能自动拒绝 [15432022-00] The spare part not find warranty mileage, Claim application will be auto refused; Continue saving?

Please first check

实际备件数据维护没问题，真正的原因是这是一台售前车，系统未提示是售前车，请以售前索赔提交

There is no problem with the actual spare parts data maintenance. The real reason is that this is a pre-sale vehicle and the system does not prompt that it is a pre-sale vehicle.

7.2.9. OEM recommended retail price is empty. The dealer should contact the OEM for setting

Whenever recommended retail price is missing for any part code, dealer's won't be able to make a job-order, the system will be giving them the warning as shown below.

Please contact Kim for setting up the recommended retail price of a part code.

7.2.10. Rjected - Parts beyond warranty period

This might because (1) the warranty parts warranty period information is incorrect or (2) vehicle information is incorrect or (3) unknown system bug. Please follow the following procedure:Step 1. Check whether this spare parts has warranty period maintained on system

- if the warranty period information is missing or not correct, please contact Ke Wang ; if it is correct, please check step 2:

Step 2. Check whether this vehicle information maintained correctly on system

- If the country information and date information is incorrect, it might cause the system auto rejection. Please contact Bamboo Long

If both the information within step 1 and 2 are both correct, then it might be a system issue. Please check with DMS team: Bamboo Long to reprt the bug.

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