DMS Account Instruction

▶️Create new DMS dealer

L1&L2 account definition：

⭐ Create new L1 dealer in DMS

Submit a new application here: https://byd.jotform.com/242892704726060

There are two properties are very important: SAP Code and CRM Dealer Code

SAP Code: you can get SAP Code from financial and regional representative colleagues, if you don't provide SAP Code, the new dealer can't create new spare parts order and buy spare parts.

CRM Dealer Code: you can find CRM Dealer Code in CRM system. If you don't provide CRM Dealer Code, the new vehicles which was sold to customer in CRM system will not be synced to dealers in DMS, this will result the dealer can't submit pre-sale claim for the vehicles. 

If you are not familiar with these two properties, please ask for help from your regional representative colleagues. 

If you are regional representative, ask your manager or colleagues for help.

⭐ Create new L2 dealer in DMS

Submit a new application here: https://byd.jotform.com/242893377823873 

You must provide the L1 dealer's DMS dealer code, if you don't know what is this, ask your regional representative for help.

⭐ Extra L1/L2 dms account for exist dealer

Only use this form when you already have a DMS dealer account.

For example, in UK, we have a dealer in DMS: BYDEUUK0001W with four accounts: 

●BYDEUUK0001W_KU: super admin

● BYDEUUK0001W_PM01: used by spare parts Alice 

● BYDEUUK0001W_FW01: used by service advisor Bob

● BYDEUUK0001W_WO01: used by warranty officer Charlice

And we have a new warranty officer David, we want to apply a new DMS account for David, we should submit a new application in this link https://byd.jotform.com/242894920806869 for a new Warranty Officer position for him. 

▶️Reset password at first login

1. When do you need to reset password

 1.  After the first successful login when the account is initialized. 

 2.  Account information is updated by super admin or user itself.

2. Reset password when login

Simply follow the instruction to reset, please remember your new password and share it with your colleagues who share this account with you.

▶️Reset password if you forget

1. Start

If you forget you password, click "Forgot the password" button to reset password by yourself.

2. Fill mandatory info

First and most important, please make sure you have used a correct and valid username to reset password, in our past experience, most of users use a wrong username to reset password, you will never arrive your destination if you start with a wrong way.

The Bound Email -- aka Verification email -- is the email address you use for receiving verification code, if you don't know what the email, contact your regional representitive for help, the service digitalization team have sent them the DMS accounts' password, bound email address and bound email password when setup the DMS accounts, they can find these information in their email inbox.

To Regional Representative or other BYD employee who want to help dealer to reset password: you can find all DMS accounts' email and username in this spreadsheet, you can ask Leah to send verifcation email to you.

Click "Next", you can find the necessary information in the verification email

3. Get "the key"

Go to https://mail.partner.bydauto.com/ , 

4. Reset with the key and new password

New password must include number and English character, at least 8 char long, such as 1111AAAA

▶️Get verification code

1. When you need to get verification code from email

 1.  Before the first successful login when the account is initialized.

 2.  Account's password is changed by super admin or user itself.

 3.  After failing to login more than five times.

 4.  IP address / Device you used change.

2. Get verification code when login

The first time you try to log in after your account is initialised or changed, you will need to obtain a verification code from an email such as this:

Go to https://mail.partner.bydauto.com/ and login

Maybe you will meet Chinese interface, don't panic, click the first tab, that is inbox, you can find the verification code in recent emails.