TIS Account Instruction

▶️Apply a new TIS Account

Please apply new TIS accounts by filling in the form: https://form.jotform.com/240037962827057 

Service digitalization team will deal with the applications in 3 working days. When it is done, login username and password will be sent to the email filled in the form. 

If you don't receive any emails from TIS for a long time, please raise a ticket to track the progress and kindly provide the Jotform confirmation screenshot that you received after filling in the application.

In general, you will have a DMS account, please fill your DMS account's username in red box. If you are a BYD employee, please just input "/" in this field.

▶️Reset password when you can't login

If you forget your password and can't login, you can reset password by yourself.

Step 1: request to reset password

Click "Reset password" in login page https://eutis.bydauto.com/tis/os

Fill in the username and corresponding email, then click "Reset password" button.

If everything is OK, you will get a prompt which notice you to check your email inbox for reset link.

Step 2: Open link and reset password

Check inbox and click the link to reset

You will be direct to reset password page, fill in the new password and click "Sure", please note the restriction to password: 

● At least 8 characters

● Must have UPPERCASE and lowercase letters

● Must have numbers

● Must have at least 1 special character, such as: !, @, $, %, ^, &, *

If there is something red in the input box, please check whether your password is strong enough and change to a stronger one.

If everything is OK, you can login with your new password now.

Q & A

I forget my email address corresponding to my username

You can find you email in several ways:

 1.  When you submit a TIS account application in Jotform, Jotform will send you a confirmation email with the email you submitted;

 2.  When the account was created in first time, there will be a notification email sent to your email, you can check it;

 3.  If everything above is lost, please contact your regional representative and send your TIS username to them for help.

I can't receive my reset password notification email in my inbox

Please wait for a moment, it may take about 10 to 30 minutes for the notification email to arrive.

If you wait for more than 1 hour and receive nothing, please send TIS username and email address to your regional representative for help.

▶️Change password when you login

Login to TIS, click "Change password" in top right corner

Fill in the current password in the first input box.

Then fill in the new password and reconfirm, please note the restriction to password: 

 ● At least 8 characters

 ● Must have UPPERCASE and lowercase letters

 ● Must have numbers

 ● Must have at least 1 special character, such as: !, @, $, %, ^, &, *

Click "Sure" button to save.

Logout and try to re-login with new password, test if the new password works well.